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Ruiz Abellán explained that one of the key objectives of its management is to promote the proximity of the city at the time of filing his complaint or inquiry, a procedure that is fast and simple, "because in addition to resolving citizen complaints, we try that public services work better and better and more efficiently, "he said.
During his speech, highlighted some of the most common situations to which they have directed their inquiries Murcia in the first ten months of operation of the institution he presides.
In that period are recorded 490 requests for information and / or complaints, be motivated most of them for matters related to social benefits and the functioning of public services in health and education, along with others on urban, middle environment, noise, business licenses, and measures for the mobility of disabled people.
In the almost five hundred complaints and / or consultations, the department has already determined the order of 360.
Ruiz Abellán further emphasized that the response to this new service has been very positive, and that the most chosen to bring the consultations to the Ombudsman is through the Internet as just yesterday it was revealed that 60% of complaints received have come through the Web page enabled through www.defensor-rm.es address.
"We tried to facilitate access to our services from anywhere in the region with electronic processing of complaints through our website.
We have also signed an agreement with the Federation of Municipalities to set up a large collaborative network of single points that are in Murcia municipalities through which citizens can send us your inquiries, "explained Ruiz Abellán.
The event was held at the Theatre Hall Guerrero Mendoza Integrated Multifunctional Center, (Building CIMA), and was attended by the mayor of the municipality, Antonio E.
Gomez and the local president of the Association of Amas de Casa, Araceli Carrasco, who plays host to the visit of the Ombudsman.
Elected unanimously by all political parties represented in the Regional Assembly
José Pablo Ruiz Abellán is the first Ombudsman in the Region of Murcia.
He was elected under the law passed by the Regional Assembly on 20 November 2008 and took office at the Bureau of the House on December 2nd that same year during a ceremony held at the Patio Districts of the regional parliament.
Is 64 years old, Senior Telecommunications Engineer, Senior Technical Diploma in Information Technology, and Technical Management and Business Administration.
He was deputy regional Popular Parliamentary Group in the II, IV and V legislatures, and chief of the regional government from 1995 to September 26, 2008 a proposal of its president, Ramón Luis Valcárcel Siso, taking on the ministries of Industry, Labour and Tourism, Industry, Trade & Tourism, Public Works, Planning, and Costs, Tourism, Trade and Consumer Affairs and Tourism, Ports, Coasts and consumption.
Source: Abarán en 7 días
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